Frequently Asked Questions
General Questions
1. What are your business hours?
We are open Monday – Friday from 6:30 AM to 5:00 PM, Saturday from 8:00 AM to 3:00 PM, and Sunday from 8:30 AM to 12:00 PM.
2. Where are you located?
We are at 181 2nd Ave, Brooklyn, NY 11215.
3. Do you offer delivery services?
Yes, we deliver to all five boroughs of New York City. Delivery fees vary based on distance and equipment type.
4. How can I contact you?
You can email us at info@AmericanRentalCorp.com or call (718) 344-1474.
5. Do you require a deposit for rentals?
Yes, deposits are required for certain equipment. The amount depends on the rental type.
Rental Policies
6. What do I need to rent equipment?
A valid ID and a credit card are required for most rentals.
7. Do I need insurance to rent equipment?
Yes, a Certificate of Insurance (COI) may be required for certain rentals.
8. Can I extend my rental period?
Yes, but you must notify us in advance. Additional charges will apply.
9. What happens if I return equipment late?
Late returns incur additional daily rental fees.
10. Do you offer refunds for unused rental time?
No, all rentals are final, and we do not offer refunds for early returns.
Equipment & Services
11. What types of equipment do you rent?
We specialize in boom lifts, scissor lifts, forklifts, skid steers, and more.
12. Do you rent hand tools as well?
Yes, we rent a variety of contractor tools, including saws, drills, and compactors.
13. Is the equipment maintained regularly?
Yes, all our equipment is inspected and serviced before every rental.
14. Do you provide training on how to use the equipment?
We offer basic operational guidance but recommend professional training for specialized equipment.
15. What if the equipment breaks down during my rental?
Contact us immediately, and we will assist with repairs or a replacement.
Billing & Payments
16. What payment methods do you accept?
We accept credit cards, debit cards, and business checks.
17. Do you offer financing options?
Currently, we do not offer financing on rentals.
18. Are there any hidden fees?
No, all rental charges are clearly stated upfront. Additional fees may apply for late returns or damage.
19. Do you charge sales tax?
Yes, applicable sales tax is added to all rentals unless tax-exempt documentation is provided.
20. Can I set up a business account for recurring rentals?
Yes, we offer business accounts for frequent renters. Contact us for details.